Q: Why is my Sore No More Warm Therapy a different color than a previous jar? A: We are proud to not include artificial colors or bleaching agents in our Natural Pain Relieving Gels! Because we do not add these, the colors can vary from a bright white to a dark yellow. This does not affect the strength or quality of our products. Every batch is tested for the correct amount and strength of the active ingredients before it is released for sale. Enjoy your Sore No More regardless of the color of the product.

Q: Do I need a prescription to buy Sore No More? A: No. Sore No More is an over-the-counter (OTC) medication.

Q: Can I use Sore No More if I am pregnant or nursing? A: You should consult your physician if you are pregnant or nursing and experiencing any pain and intend to use any pain relief product – including Sore No More.

Q: Is Sore No More listed with the FDA? A: Yes. Sore No More Pain Relieving Products and their ingredients are listed and regulated by the FDA.

Q: Can I use a heating pad while using Sore No More? A: No. This is not recommended as it could cause severe blistering.

Q: Can I use Sore No More on an open wound or stitches? A: No. Sore No More is not to be used on either of these instances.

Q: What if I get the Sore No More in my eyes? A: Rinse with cool water and/or with a saline solution for at least fifteen minutes. Remove contact lenses if you are able to. Seek medical attention if eye irritation persists.

Q: If the Sore No More Warm Therapy becomes too warm for me, what should I do? A: Use baby oil, a vegetable oil, or apple cider vinegar will bring the capsaicin to the surface of the skin and you can then wipe it off. Apply to the skin and wipe off repeatedly with a dry towel. Repeat until feeling of heat goes away. Do not use water as perspiration and/or water will make it feel hot even more.

Q: My product has an expiration date on it – is it still safe to use? A: Although there are no ingredients that can spoil – the active ingredients may lose their effectiveness. You should not use any product past the expiration date that is on each product. Feel free to order some new product! If you just received a product that is past the expiration date you should contact the point of purchase for them to remedy that for you.

Q: My child or pet ingested the Sore No More, what do I do? A: If your child swallowed Sore No More, do not induce vomiting. Have your child drink one or two glasses of milk or buttermilk. If a large amount is consumed or gastrointestinal symptoms continue, contact your physician.

Animals have a highly developed sense of smell and the menthol, camphor and capsaicin scents will warn them away from ingesting the product. It overwhelms their sense of smell and, therefore, does not appear as food or something appetizing. The Sore No More topical analgesic should not hurt them, but it is always best to contact a veterinarian in any instance where Sore No More has been ingested by your pet.

Q: Is there aspirin in Sore No More? A: No.

Q: Is Sore No More animal friendly? A: Yes. We use no animal by-products and do not test on animals.

Q: Can I have an SDS sheet? A: Yes. You can download a copy of the PDF here, or call 800-225-3963 and we will fax a copy.

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